Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
About the role
- Order Support Specialist in Farfetch managing purchase orders and deliveries for luxury fashion. Collaborating with diverse teams to enhance operational efficiency.
Responsibilities
- Assist Buyers in writing orders and loading them efficiently in the system;
- Maintain a process to gather all Master Data for items, often dealing with suppliers;
- Manage Order Confirmation with suppliers and track cancellations, price changes or amendments;
- Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams;
- Identify and escalate any late delivery exceptions or deliveries at risk to Buying;
- Support Warehouse team handling discrepancies at inbound;
- Support Accounts Payable (AP) team with Invoice discrepancies;
- Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team.
Requirements
- 2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
- Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
- Comfortable in a dynamic environment and managing wide stakeholder networks;
- Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
- Fluent in English, Italian and French a plus.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy;
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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