Solutions Architect responsible for blending technical expertise with communication skills to support Docebo's AI - powered learning solutions. Collaborating with sales and customer success teams throughout the customer journey.
About the role
- Sr Solutions Engineer providing technical expertise for sales teams in Dubai. Supporting customers with product knowledge and driving technical solutions related to F5 offerings with a focus on business needs.
Responsibilities
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Provides complex design and systems engineering configurations
- Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
- Maintains a high level of technical knowledge of F5 and the relevant industry
- Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
- Participate in the development and support of presentations for customers and partners
- Clearly articulate technical elements of the F5 value proposition to customers and partners
- Maintain knowledge of competitive landscape and share knowledge with CAT team
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
- Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
- Understand and effectively utilize F5 organizational resources
- Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
- Lead strategic (organizational) opportunities
- Well developed SME focus for one technology
- Deliver customized product presentations using an advanced solution-based sales approach
- Proactively provide consultative support
Requirements
- 8+ years of related industry experience
- Relevant certifications a plus
- BS/BA or equivalent work experience
- Strong verbal and written English communication skills
- Public speaking skills (events, conferences)
- Experience with product demonstrations, value propositions and technical presentations to technical and business leads
- Ability to adapt your message to your audience
- Architectural problem solving skills
- Self-learner and curious in new technologies
- Strong business mindset – translating technical features into business outcomes
Benefits
- Competitive pay
- Family friendly benefits
- Cool perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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