Solutions Consultant driving sales process and sales goals as product and technical expert in Merchant Services. Collaborating with various stakeholders to enhance client experience and revenue goals.
About the role
- Solutions Architect focused on public sector, enhancing customer relationships and solutions adoption. Driving technical engagements with stakeholders and showcasing value through novel NLP solutions.
Responsibilities
- Leading the technical talk track on customer calls.
- Deep dives on customer problems and Cohere technology.
- Designing novel enterprise solutions with bleeding-edge NLP technology.
- Facilitating customer evaluations and PoC’s.
- Developing and documenting processes to enable the solutions architect team to scale effectively within Cohere.
- Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs.
- Working closely with our partners to develop a strategy for enabling and accelerating their customers.
Requirements
- Must have: Security Clearance
- 5+ years of public sector customer-facing technical pre/post sales Solutions Architect (or similar) experience.
- 2+ years architecting or deploying NLP/AI/LLM Solutions.
- A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLM's and AI technologies.
- Comfortable working with Python and Jupyter Notebooks.
- High tolerance for ambiguity.
- You can identify and implement high-impact processes in unstructured environments.
- Preferred: Experience managing Kubernetes clusters
- Preferred: Experience with networking (firewalls, DNS, cert management, etc)
- Preferred: Familiarity with authentication protocols/frameworks (SAML, OAuth, etc)
Benefits
- An open and inclusive culture and work environment
- Work closely with a team on the cutting edge of AI research
- Weekly lunch stipend, in-office lunches & snacks
- Full health and dental benefits, including a separate budget to take care of your mental health
- 100% Parental Leave top-up for up to 6 months
- Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
- Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
- 6 weeks of vacation (30 working days!)
Job title
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Tech skills
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