Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
About the role
- Customer Service Representative providing product information and resolving customer issues for tier 1 merchants. Involves training, complaint handling, and team supervision in a dynamic environment.
Responsibilities
- Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants.
- Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution
- Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
- Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
- Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team
Requirements
- **Minimum 2 year experience** in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
- **Proficiency in English is a must (both written and spoken)**
- Ability to support a variety of start times **(shifts can range from 4 am to 5 pm)**
- Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
- Experience using customer service software/ ticketing systems or **CRM** (**Zendesk **desirable)
- Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.
- A true team player that really cares about their peers.
Benefits
- Generous salary package
- Casual dress code
- Delicious office snacks
- Dynamic, positive work environment
- Fantastic team culture
- Guidance and mentoring from leaders within the business
- Flexible working environment (work from home & remote working options)
- Gym subsidies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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