Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
About the role
- Senior Supplier Relationship Manager managing key Telecommunications suppliers and improving operational performance. Aligns priorities internally while ensuring business expectations and contractual obligations are met.
Responsibilities
- This position is responsible for the management of key Telecommunications suppliers, business relationships and operational performance.
- Functional responsibilities to execute on the supplier management framework include: Strategic supplier selection, contracting, compliance, performance management and relationship management.
- Also, the role aligns priorities with internal business areas and partners with suppliers to define and ensure business expectations and contractual obligations are met.
- The Senior SRM executes Strategic Implementation and processes to support iterative evaluation of value delivered.
- Main area of focus is on Telecom Internet services such as broadband Internet Access, dedicated internet Access, Local Access, equipment, software license, and professional services.
Requirements
- Review and improve operational and commercial supplier performance.
- Analyze provider data to determine levers to improve or boost cost and quality.
- Developing strategy for specific provider engagement activities to be executed.
- Create and execute metrics for evaluating supplier performance, aiming to enhance quality, delivery, and service
- Contract management and compliance.
- Risk analysis and prevention.
- Optimize Expereo’s cost position during the full-service lifecycle.
- Negotiate with suppliers to secure favorable commercial terms and conditions for client deals and projects
- Coordinate communication between company stakeholders and suppliers to clarify specifications and expectations
- Local market research/analysis.
- Keep track of new developments in terms of available service technologies, pricing, service levels, and regulatory environment.
- Attending Telco Events in the local markets.
- Excellent analytical skills, with the ability to prioritize work to the needs of the business.
- Ability to influence, negotiate, and execute while navigating long term supplier/customer relationships.
- Experience managing contracts, customer relationships, suppliers, and strategic sourcing.
- Ability to synthesize, simplify, and standardize concepts/processes toward tangible results.
- High attention to detail with evidenced problem-solving skills.
- Structured, methodical and well-organized, creative, persistent, quality and result driven.
- Ability to communicate and interact effectively and professionally with co-workers, management, customers, etc.
- Ability to manage time effectively, prioritize, and make trade-off decisions.
- Have the desire to learn business processes, strategy and “big picture” thinking.
- Enthusiasm and self-motivation, with a proactive approach to all tasks.
- Comfortable in a high-paced dynamic, work environment.
- Resilient, with the ability to perform well under pressure and to deadlines.
- English language proficiency is required.
- Telecom experience in managing supplier relationships and demonstrates ability to influence change is a plus
Benefits
- Private Health Insurance
- Work From Home
- Training & Development
- Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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