Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
About the role
- Peer Support Specialist offering support and encouragement to individuals facing mental health challenges. Working collaboratively with clinical teams to enhance care and recovery efforts.
Responsibilities
- Provide peer support and a safe, non-judgmental environment for clients.
- Actively listen to clients' experiences, challenges, and goals.
- Offer empathy, encouragement, and practical strategies for coping and recovery.
- Collaborate with the clinical and counseling teams to enhance client care.
- Foster a sense of belonging and community among clients.
- Participate in team meetings to share insights and updates.
- Review client progress and provide ongoing support.
- Continuously develop your peer support skills through training and self-improvement.
- Assist in the development of recovery-focused initiatives and programs.
- Contribute to the evaluation and improvement of peer support services.
- Maintain documentation of client interactions and progress.
- Perform general administrative support and other duties as assigned.
Requirements
- Lived experience with mental health or substance use challenges and a strong commitment to recovery.
- Completion of a recognized Peer Support Specialist training program or certification preferred (or within 90 days)
- Strong communication and active listening skills.
- Empathy and the ability to build trust with clients.
- Ability to work effectively in a team and collaborate with clinical and counseling professionals.
- Dedication to breaking down stigma surrounding mental health and substance use.
Benefits
- This is a non-benefited position.
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