Analista de CX facilitando a operação da plataforma para clientes da Tivita. Atuando em problemas e melhorias com foco na eficiência dos processos.
About the role
- Event Management and Support Specialist working with corporate banking clients on event lifecycle from planning to delivery. Responsibilities include technical support and communications through the Eventogy platform.
Responsibilities
- Understand the client’s event objectives and manage end-to-end execution via the Eventogy platform
- Build and maintain event websites tailored to each project
- Oversee attendee registration and communications through our integrated CRM tools
- Configure and manage live event engagement tools including polling, Q&A, messaging walls, and push notifications
- Produce detailed and customised reports using the Eventogy analytics suite
- Provide responsive, hands-on technical support and troubleshooting throughout the event lifecycle
- Ensure the seamless delivery of all client events, exceeding expectations where possible
Requirements
- Fluency in business German (essential)
- Previous experience with event management software or similarly complex platforms
- Excellent technical aptitude with the ability to learn new tools and solve problems independently
- Strong interpersonal and client service skills; capable of building and maintaining trusted relationships
- Proven ability to analyse data and produce custom reports
- Meticulous attention to detail and outstanding organisational skills
- Excellent written and verbal communication
- Experience in event management is desirable but not essential
- Ability to work autonomously while managing multiple projects concurrently
- Flexibility to work shift hours aligned to stakeholders across EU and US time zones
Benefits
- Competitive salary
- Dynamic and collaborative work environment
- Opportunities for professional development and internal progression
- The chance to work with high-profile global clients in a fast-growing business
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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