Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
About the role
- Customer Support Specialist providing high-quality player support for crypto casino operations 24/7. Engaging with players and ensuring smooth gameplay experiences through effective communication.
Responsibilities
- Provide fast, accurate, and professional support via live chat and email
- Assist players with deposits, withdrawals, bonuses, and account-related queries
- Own player issues end-to-end with a focus on first-contact resolution
- Troubleshoot basic technical or gameplay issues and escalate when necessary
- Support users through verification (KYC) processes when required
- Assist with payment-related queries with a strong focus on accuracy and risk awareness
- Identify and flag suspicious activity, fraud risks, or bonus abuse patterns
- Collaborate closely with internal teams (payments, product, fraud) to resolve issues efficiently
- Contribute to improving internal processes and overall player experience
- Monitor in-platform chat to ensure conversations remain respectful and aligned with community guidelines
- Step in when necessary to address inappropriate behavior or escalate issues
- Occasionally engage with players to support a friendly and active environment
Requirements
- Experience in customer support, ideally within iGaming or crypto
- Strong written communication skills in English (additional languages are a plus)
- Comfortable with crypto basics (wallets, transactions, etc.)
- Comfortable working with support tools (CRMs, live chat systems)
- Ability to manage multiple conversations and prioritize effectively
- Strong judgment and ability to handle sensitive or high-risk situations
- Detail-oriented with a problem-solving mindset
- Clear and empathetic communication style
- Comfortable working in a 24/7 shift-based environment (including nights and weekends)
Benefits
- Opportunity to grow within a fast-scaling crypto gaming company
- Exposure to payments, fraud, and player lifecycle management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.
Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
Support representative assisting customers with their software solutions at GRÜN Software Group. Responsibilities include installation, troubleshooting, and customer support in Endingen.
Customer Service Representative assisting customers with U - Haul products and services. Great team environment with opportunities for professional growth and development.
Customer Service Representative maintaining workflow by coordinating warehouse duties, assisting managers, and fulfilling orders in logistics operations. Supportive work environment improving productivity and dedication.