Senior Implementation Manager overseeing complex enterprise implementations for a leading benefits platform. Managing diverse stakeholder engagements and driving project success across large organizations.
About the role
- Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Responsibilities
- Managing a team of Implementation Experience Managers, ensuring adherence to turnaround times, service level agreements, and quality
- Subject Matter Expertise in the Implementation Experience Manager roles and responsibilities
- Ability to train, monitor, and continuously grow individual contributor roles
- Deep understanding of peripheral operational processes and handoffs for Distribution, Underwriting, Licensing & Appointment, Enrollment Analysts, and retention area
- Process development collaboration with counterpart Regional Implementation Experience Leader
- Handle escalations related to client implementation in their region
- Grow and develop team
Requirements
- 5+ years in Insurance or Financial Institution, or similar experience
- 5+ of Employee Benefits or related experience
- 3+ of Client Implementation or related experience
Benefits
- medical
- dental
- vision
- 401(k) plan
- paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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