Manager of Patient Access overseeing patient access department and healthcare revenue cycle management operations. Responsible for coaching staff and improving customer service and quality information collection.
Responsibilities
Responsible for planning, developing, organizing, and managing the Patient Access department.
Coach and develop all staff performing these functions.
Implement short and long-term plans and objectives to improve customer service and collect quality information.
Provide leadership and contribute to the revenue cycle and organizational goals.
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies.
Manage the operations for the admitting, registration, and financial services departments.
Develop and manage departmental staffing needs.
Prepare monthly reports as requested.
Establish departmental goals with the staff to optimize performance and meet organizational goals.
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
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