Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
About the role
- Customer Service Representative handling inquiries and providing solutions for gut health startup. Engaging with customers via multiple channels and improving processes in customer success.
Responsibilities
- Assist our customers by phone, email, chat, and other channels with their questions and concerns
- Provide tailored solutions and maintain an empathetic, attentive approach
- Improve our processes and guidelines
- Analyze the needs and problems of our target audience
- Engage with our community on Instagram
- Coordinate and communicate with partners, content creators, affiliates, and more
- Your insights across different company areas and varied responsibilities will give both you and the team the opportunity to further develop your strengths and interests
Requirements
- Native-level German
- Affinity for gut health
- Relevant professional experience
- Work experience in the healthcare sector and/or in a startup is a plus
- Available for at least 30 hours per week
- Ideally: expertise in digestive disorders, nutrition, health, medicine, dietary supplements, etc.
- High level of commitment, willingness to go the extra mile, and results-oriented work style
- Motivated to contribute your own ideas and implement them independently
Benefits
- Strong purpose: We solve real problems (gut issues) and have already demonstrably helped many customers
- Rapid development opportunities and a steep learning curve
- Flat hierarchies and fast decision-making
- Weekly feedback and coaching
- Positive atmosphere and motivated colleagues
- Team events
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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