Administrative Assistant overseeing patient check-in and registration at Paragon Infusion Centers in Tennessee. Responsible for analyzing operations, managing staff, and responding to patient inquiries.
Responsibilities
Oversees staff and processes for check-in
verifying charts are pulled for scheduled appointments
demographics/eligibility is updated
current forms are being utilized
Listens and responds to patient and/or family members concerns.
Responds to patient questions and complaints
routes issues to appropriate personnel
Analyzes daily administrative operations and utilization of resources.
Assists in Medic user issues.
Ensures proper cash controls are in place and policy and procedures are followed.
Requirements
Requires a HS diploma or equivalent
a minimum of 1 year of lead/supervisory experience in a health care environment
Bi-lingual (English/Spanish) preferred
1+ Years of medical front office experience preferred
Prior authorization experience preferred
Inbound call experience preferred.
Customer service experience in a medical or professional setting preferred.
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