Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Customer Service Specialist managing network customer inquiries at Schleswig-Holstein Netz GmbH. Role includes customer communication and support tasks in a hybrid work model.
Responsibilities
- You coordinate the handling of all customer inquiries in the area of network customer support.
- Ensure customer-focused communication from the initial inquiry through final response.
- Coordinate and manage service partners involved in customer support.
- Responsible for technical plausibility checks of registered network connections and for preparing offers.
- Support the administration of metering operations and process requests in IT systems.
- Independently handle complex cases and support complaint resolution.
- Participate in company and group projects and carry out special tasks.
Requirements
- You have a technical or commercial vocational qualification (e.g., industrial clerk or electronics technician for operational technology) with relevant additional qualifications.
- You possess comprehensive knowledge of grid economics and energy industry relationships in Germany.
- Customer orientation comes naturally to you; customer satisfaction is your motivation.
- Confident user of Microsoft Office applications such as Word, Excel and PowerPoint; basic knowledge of SAP is an advantage.
- You work independently and reliably advance your responsibilities.
- You hold a valid driving licence (Class B).
Benefits
- Transparent compensation: You will receive an attractive collectively agreed salary (approx. €58,000–70,000 depending on qualification and experience), a Christmas bonus, an annual special payment and capital-forming benefits (€480/year).
- Time for yourself: 30 days of annual leave plus additional time off on Christmas Eve and New Year’s Eve.
- Flexibility: Flexible working hours without core hours; mobile working/remotely is standard for us.
- Meaningful work: You make a valuable contribution to the energy transition — in a large company with secure employment.
- Development & training: We support your professional and personal development, including project work across the entire E.ON Group.
- Family support: Assistance for childcare and care of relatives; a birth grant of €350.
- Time out: Access to discounted holiday accommodations across Europe.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.
Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
Support representative assisting customers with their software solutions at GRÜN Software Group. Responsibilities include installation, troubleshooting, and customer support in Endingen.