Operations Customer Expert assisting customers with booking travel plans and handling inquiries. Serving as a link between our company and valued customers for successful interactions.
About the role
- Associate Digital Advertising Operations Specialist at DTN optimizing client advertising campaigns for performance. Working collaboratively in a remote environment with strong technical aptitude in advertising technology.
Responsibilities
- Process, manage, and optimize advertising campaigns for assigned clients while meeting or surpassing client performance expectations
- Assist with client issues related to digital performance on platforms including in-network channel, social channels, e-blasts, and programmatic delivery
- Assist in the development of client-facing campaign performance reports
- Ensure campaigns launch on time across all tactics and partners
- Takes ownership of deliverables, manage campaigns independently, and effectively prioritize to deliver strong results
- Escalates and provides solutions for client difficulties appropriately
- Complete quality assurance and testing of creative assets to ensure proper functionality across browsers
- Ensure ad creative adheres to technical specifications and troubleshoot creative issues that affect implementation, tracking and/or reporting
- Identify opportunities to adjust strategy and implement solutions that increase effectiveness and efficiencies of digital campaigns
- Troubleshoot tracking, ad tech & customer journey issues to ensure a smooth path to conversion
- Reporting and campaign delivery entry for monthly billing processes
- Assist in sales presentation development with assigned sales representatives and accounts
Requirements
- Prior digital advertising operations experience required
- Strong work ethic and ability to work effectively on a highly collaborative team
- Excellent presentation and facilitation skills, both verbal and written
- Demonstrates high performance in a remote environment
- Excellent problem solving skillset
- Strong technical aptitude and clear understanding of digital audiences
- Experience working on Google Ad Manager, Google Analytics, Meta, StackAdapt a plus
Benefits
- Competitive Salary
- Unlimited PTO
- Flexible working hours
- Remote work model
- Competitive Medical, Dental, and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via a learning platform to support employee career advancement
- Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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