IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Manager coordinating project team staffing and capacity at Ekimetrics. Working with HR and delivery teams to ensure effective resource allocation and workload balance.
Responsibilities
- Support the effective staffing of project teams by coordinating assignments.
- Maintain visibility into team capacity and ensure work readiness across the organization.
- Serve as a key connector between project teams, account managers, and leadership.
- Help balance workloads and monitor utilization trends.
- Prepare reports on utilization, capacity, and resource readiness for leadership review.
- Communicate staffing updates, risks, and changes to appropriate stakeholders.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Human Resources, Data Analytics or a related field.
- 4+ years of experience supporting staffing, scheduling, or resource coordination in a professional services or project-based environment.
- Familiarity with utilization tracking, capacity planning concepts, or project workflow processes.
- Advanced Excel skills and proficiency in project management software(s) (Napta a plus).
- Strong organizational skills, attention to detail, and the ability to communicate clearly with multiple stakeholders.
Benefits
- Comprehensive benefits package
- Generous bonus package
- Dynamic promotions and salary structure
- Eki.Academy training catalog
- Programs dedicated to priority challenges
- Modern office just off Wall Street with best-in-class amenities
- 20 days of PTO with 11 annual holidays in a flexible hybrid work environment
- Close-knit team with bi-monthly team events
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