Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
About the role
- Customer Support role in a digital accounting firm specialized for healthcare professionals. Assisting clients with inquiries via multiple communication channels.
Responsibilities
- Assist our customers via chat, email, or phone, resolving questions and issues with empathy and efficiency;
- Route requests to specialized departments, ensuring responses are provided within the expected timeframe;
- Provide clear and accurate information about our products and services;
- Keep customer information and the status of interactions updated in internal systems (CRM, ticketing, etc.);
- Follow service and communication standards to ensure quality and consistency;
- Collaborate with Customer Success, Product, and Operations teams to resolve complex cases;
Requirements
- Strong written and verbal communication skills;
- Organized with a good sense of priorities;
- Empathy and patience when interacting with customers;
- Courses or education in accounting, business administration, economics, or related fields are a plus;
- Willingness to learn and grow in a dynamic, collaborative environment;
- Prior experience in customer support is desirable.
Benefits
- Supportive, collaborative, and innovative work environment;
- Real opportunities for learning and career growth;
- Integration with a team that believes in the mission and works together;
- Wellhub;
- Psicologia Viva;
- Conexa Saúde;
- Birthday day off;
- Dr. Academy: continuous development and training program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Support Representative at Ferguson assisting customers with product solutions and delivering top - notch service. Collaborating with sales and internal teams to ensure customer satisfaction and efficiency in processes.
Customer Service Advisor handling inquiries for General Insurance. Supporting customers through phone and email in a part - time hybrid role.
Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
Customer Support Executive responsible for helping customers with fraud prevention and money laundering solutions. Engaging with clients and assisting with inquiries in a dynamic startup environment.
Customer Care Representative for Global Furniture Group addressing customer inquiries via email and phone. Support operations for dealers and territory managers in a fast paced environment.
Customer Service Representative at Hamilton Health Center serving as the primary contact for patient access. Scheduling appointments, verifying information, and maintaining high accuracy in patient data management.
Process Analyst optimizing end - to - end customer care processes at Tenpo, Chile's first Neobank. Analyzing and redesigning workflows to enhance efficiency and customer experience.
Providing efficient Level 2 remote support to maintain IT services for clients at Corsica. Resolving complex issues with strong technical knowledge and communication skills.
Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem - solving.