Business Account Manager maintaining relationships with struggling clients for major business accounts. Analyzing client files and establishing strategies to ensure satisfaction and profitability at Desjardins.
Responsibilities
Maintain lasting, personal business relationships with clients to promote services
Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy.
Determine a course of action and negotiate terms
Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them.
Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
Prepare integrated service offers that balance member/client satisfaction, profitability and risk.
Negotiate terms
Requirements
Bachelor's degree in a related field
A minimum of six years of relevant experience
Knowledge of French is required
Communicates effectively
Drive results
Interpersonal Savvy
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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