Hybrid Team Lead Operations dentolo

at dentolo

• Job title: Team Lead Operations dentolo
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Team Lead Operations responsible for delivering exceptional customer experiences in dental claims at dentolo. Leading a growing team in a hybrid work environment in Berlin.

Responsibilities

• You lead and manage a rapidly growing team within our Operations department with the goal of delivering a unique experience to our customers that exceeds their expectations at every touchpoint.
• You ensure the smooth running of all day-to-day processes and optimize them to achieve our company goals.
• You lead and develop your team through ongoing conversations, training and performance evaluations.
• In addition to your leadership responsibilities, you remain close to daily operations and act as the team's point of contact for complex or difficult cases.
• You analyze statistics and reports and derive necessary measures from them.

Requirements

• You have already gained initial experience in claims or benefits case processing or in billing.
• Training in the dental field or experience in the insurance sector is a plus but not required.
• Ideally you have some initial leadership experience.
• You present yourself with confidence and communicate in a friendly and open manner.
• You are highly organized with good time management and demonstrate an independent and structured way of working.
• Ideally you have experience with common MS Office applications.
• You know how to motivate your colleagues for new tasks and drive topics forward.
• You can think beyond the immediate scope and act in a solution-oriented way.
• You are an excellent communicator and can confidently communicate in German (min. C1 level) and English.

Benefits

• Attractive fixed salary
• Tiered vacation entitlement starting at 28 days (up to 30 days). Time off on December 24 and 31.
• Choose between a Swapfiets bike or a subsidized BVG Umwelt- or Deutschlandticket (public transport pass)
• Work hybrid — from your home office or our office in Berlin-Mitte
• Work remotely from other EU countries for up to 60 days
• Access to free coaching sessions with nilo.health, our mental health platform
• Try our products yourself — choose between dentolo, petolo, or vitolo
• Training budget starting at €750 per year
• Regular (360°) feedback
• Legendary summer and winter parties
• Regular team events
• Employee discounts through Corporate Benefits
• Two volunteer days per calendar year
• Pet-friendly office