Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
About the role
- Claims & Customer Service Agent at getolo providing customer support through various channels. Collaborating with a strong team to optimize processes and improve customer experience.
Responsibilities
- You process customer inquiries and claims and interact with our customers via inbound and outbound phone calls, email, and chat
- You work closely with experienced colleagues and leaders who challenge, support, and inspire you
- You help optimize and automate our processes and contribute ideas to further improve the customer experience
- Together as a team you achieve daily and monthly targets — with focus, structure, and team spirit
Requirements
- Some experience in customer support or claims handling — ideally in a medical or insurance-related environment
- A confident, friendly demeanor and clear, empathetic communication
- Structured, independent working style and good time management
Benefits
- Attractive fixed salary
- Tiered vacation days, starting at 28 days (max. 30 days). Office closed on Dec 24 and Dec 31
- Choose between a free Swapfiets bike or a company-subsidized BVG 'Umweltticket' or 'Deutschlandticket'
- Work hybrid — from your home office or our office in Berlin-Mitte
- Work up to 60 days from another EU country
- Access free coaching sessions with nilo.health, our mental health tool
- Test our products yourself! Choose between dentolo, petolo or vitolo
- Training budget starting at €750 per year
- Regular (360-degree) feedback
- Legendary summer and winter parties
- Regular team events
- Employee discounts via Corporate Benefits
- Two volunteer days per calendar year
- Pet-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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