Hybrid Customer Success Manager

at DeepUp

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bonn, Germany

About the role

• Customer Success Manager maintaining B2B customer relationships and developing strategies for customer satisfaction at DeepUp. Collaborating with sales and product teams to optimize customer experience.

Responsibilities

• Customer Care: From contract signing, maintaining our B2B customer relationships is your responsibility — you pursue the mission of building long-term, sustainable customer relationships.
• Discovery Expert: Through proactive communication with our customers you quickly identify their wants and needs and initiate improvement measures.
• Product Champion: You handle customer-specific product inquiries and support the optimal use of our customer platform.
• Happiness Management: You develop strategies to increase our Customer Lifetime Value and ensure that customer expectations are not only met but exceeded.
• Team Player: You work closely with Sales, Product Development, and Customer Support to achieve the best outcomes for our customers.

Requirements

• With 2 years of experience in Customer Success at a digital or SaaS company, you have already gained valuable insights and skills to impress our customers and the team with your expertise.
• Fluent in German (C2) and strong in English (B2–C1).
• You have a quick grasp and adapt rapidly to new topics.
• You work in a structured and independent manner.
• Your communication skills are on point — whether in conversation or by email, you convince with a clear, confident manner of expression.
• In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and present yourself confidently.

Benefits

• You work in self-organized and collaborative teams
• An open and inclusive company culture where we welcome your unique input
• A work environment where your opinion matters and you can make an impact
• Collaborative working style: we work together on our goals and support each other
• Peer-to-peer learning: learn from and with each other in #TeamDeepUp
• The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
• Work hybrid or fully remote — the choice is yours
• Take advantage of our company pension plan at commission-free rates — because your future matters to us!
• First day on-site in Bonn — including team lunch and an introduction to the world of DeepUp (remote start also possible)
• Company events in our modern Bonn office focused on networking and shared enjoyment
• A cozy coffee lounge to relax during your breaks
• Buddy program for a successful onboarding
• Modern work equipment
• Enjoy 30 days of vacation plus Christmas and New Year's Eve as fixed additional days off