Continuous Improvement & Project Analyst supporting improvement initiatives across financial services. Collaborating on AI - enabled projects and enhancing operational efficiency in North America markets.
About the role
- Project Manager overseeing medium to high complexity projects in Cairo. Engaging with customers and leading project teams to ensure quality deliverables in a hybrid environment.
Responsibilities
- Manage medium to high level complexity projects or programs
- Coordinate project plans by monitoring schedules and ensuring quality in all deliveries
- Be the primary point of contact on the project with the customer
- Work with the Sales team to understand the services sold and the customer requirements
- Handle a variety of customer issues through multiple communication channels
- Lead your project team to successful completion of the project
- Ensure quality and performance measurements are met and provide feedback to management
- Guarantee the successful completion of required achievements and system-based project closure
- Manage escalations and deal with management and executives to resolve issues
- Mentor newly hired PMs until they are ready to solo
Requirements
- Ability to communicate clearly and handle more than one project simultaneously
- Customer service skills and a customer-first approach
- Technical affinity
- Capability to manage and prioritize time and resources to meet project requirements
- Problem solving skills
- Risk mitigation and escalation management
- PMP certificate preferrable
Benefits
- Medical Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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