Lead capital improvement projects as Special Projects Construction Manager for Capital One's expanding lounge network. Oversee renovations while managing cross-functional teams and budget execution.
Responsibilities
Lead the capital improvement and strategic renovation strategy for our rapidly expanding network of lounges
Serve as the Program Manager for the entire Special Projects lifecycle
Own the governance of the "Special Projects SOP"
Manage and refine the end-to-end "Intake, Analyze, Plan, Execute" workflow for all requests.
Act as the primary decision-maker in categorizing requests
Lead alignment meetings with Leadership, Guest Experience (GX), and Design & Construction Managers to prioritize projects
Analyze data from the intake dashboard to identify trends and drive systemic changes
Lead the execution of high-complexity improvement projects in active lounges
Manage the budget and execution of post-opening "Day 2" adjustments
Leverage and manage relationships with specialized vendors and General Contractors.
Translate operational performance data into actionable design standard updates for future new builds.
Requirements
Bachelor’s Degree in Construction Management, MEP (Mechanical, Electrical, Plumbing) Engineering, or Architecture
At least 5 years of experience in Construction Project Management within operating environments in the Hospitality, Retail, or Aviation industry
At least 3 years of experience managing MEP (Mechanical, Electrical, Plumbing) retrofits or renovations
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