Customer Success Manager II at Meltwater focusing on customer satisfaction and driving product adoption while working with diverse communities. Offering professional growth in a hybrid work environment.
About the role
- Strategic Customer Success Manager driving customer success strategies and relationships with enterprise clients at DataSnipper. Focused on maximizing product adoption and value creation.
Responsibilities
- Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.
- Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans.
- Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation.
- Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.
- Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.
- Create & optimize processes for the enterprise accounts team and beyond.
Requirements
- 5+ years in a customer success role, with a proven track record in working with global enterprise clients.
- Experience with change management, specifically driving customer accountability and new use case applications for a software product.
- Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes.
- Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers.
- Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers.
- Strong affinity with the software industry and understanding of B2B relationships
- Full working proficiency in Spanish is a plus.
Benefits
- Excellent salary
- Flexible paid time off
- Comprehensive medical and dental coverage
- 401K match
- Paid parental leave
- Stock participation plan
- Company sponsored lunch
- Hybrid mode of work (at least 3 days onsite in our New York City office)
- Being part of one of the fastest-growing scale-ups in the Netherlands
- Make an impact by disrupting the finance industry with us
- A flexible and growing organization with lots of opportunities to learn and develop
- International working environment, with a team of friendly and driven colleagues
- Access to OpenUp and Talkspace, the mental health and wellness platform
- Multiple social activities for team building 🤩
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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