Account Manager responsible for driving renewals and retention for SaaS customers in Finland. Collaborating with cross - functional teams to ensure customer value and expansion opportunities.
About the role
- IT-Account Manager developing long-term relationships with customers and enhancing collaboration at DATAGROUP. Responsible for overseeing SLAs, KPIs, and fostering customer satisfaction.
Responsibilities
- You take full ownership of our existing customers and develop the relationship for the long term
- Monitor SLAs and KPIs for our customers
- You support customers in using our solutions and services so they deliver real value in their day-to-day operations
- You strategically grow existing accounts and generate new revenue opportunities through cross-selling and upselling
- You conduct regular business reviews, set shared goals and drive their implementation
- You bring customer insights into the teams to support continuous improvement of our offerings
- You identify challenges early and find pragmatic solutions to ensure customer satisfaction
Requirements
- You have proven experience in direct customer-facing roles — ideally in Account Management or Customer Success Management
- You can convey complex information clearly and empathetically and build trust-based, equal-footing dialogues
- You organize yourself efficiently, think in a structured way, and have a clear sense of priorities
- You quickly understand what matters to customers and find ways to support their objectives
- You are confident using CRM systems, familiar with Office365 tools, open to new technologies, and ideally hold a certification in Customer Success Management
Benefits
- Flexible working hours and the option to work remotely for an optimal work–life balance
- 30 days of vacation per year and additional days off on 24/12 and 31/12/2025
- Annual salary and bonus review, employer-funded company pension plan
- Flat hierarchies, first-name culture and short decision-making processes
- Latest hardware: MacBook or Windows laptop and an iPhone with Dual SIM
- Permanent employment contract at a future-oriented IT company
- Individual development support via our career framework, curated training catalog & regular development discussions
- Configurable company car for private use — electric vehicles available
- State-of-the-art offices with ergonomic furnishings in a central location with direct access to bus & rail
- Free parking in immediate vicinity
- Subsidy towards a JobRad lease (company bicycle)
- Mainz 05 stadium experience, summer party, bowling, online quiz & more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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