Client Relationship Manager managing significant client relationships in the energy sector at Allens. Leading client strategy development and enhancing client experience in a hybrid work environment.
About the role
- Account Manager responsible for driving renewals and retention for SaaS customers in Finland. Collaborating with cross-functional teams to ensure customer value and expansion opportunities.
Responsibilities
- Manage and develop a portfolio of existing customers, taking ownership after handover from the New Business team.
- Drive renewals and long-term customer retention, with a focus on sustainable growth.
- Build and execute clear account plans aligned with customer goals and business outcomes.
- Identify expansion opportunities through upselling and cross-selling.
- Work closely with Customer Success to ensure strong product adoption and engagement.
- Partner with Renewals teams to manage contracts and pricing discussions.
- Build trusted relationships with key stakeholders and decision-makers.
- Use customer data and insights to inform renewal and growth strategies.
- Proactively manage risks and address competitive threats throughout the customer lifecycle.
Requirements
- Proven experience in Account Management within SaaS or a similar industry with a strong track record in renewals, retention, and growth.
- Ability to work independently and take ownership of your customer portfolio.
- Strong strategic thinking and a structured approach to account planning.
- Excellent communication and relationship-building skills.
- A collaborative mindset, working effectively across cross-functional teams.
- Fluency in Finnish and English, with excellent written and verbal communication skills.
- A pragmatic, solution-oriented approach with a focus on long-term customer value.
- Willingness to work in a hybrid model, with 3 days per week in the office.
- A Bachelor’s degree or higher is preferred.
- The legal right to work in Finland.
Benefits
- Access comprehensive health and pension benefits through Mehiläinen, providing you with a holistic approach to well-being and financial security.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Job title
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