Client Relationship Manager managing significant client relationships in the energy sector at Allens. Leading client strategy development and enhancing client experience in a hybrid work environment.
About the role
- Senior Account Manager executing client plans for Lucid Group, a healthcare communications agency. Building strong client relationships and managing account stability, performance, and financials.
Responsibilities
- A Senior Account Manager is a member of the Client Services Management team responsible for the execution of the client plan in key account(s).
- They understand their client and are able to articulate the client's request and ensure the team provide high-quality outputs leading to account stability and growth.
- They are responsible for the financial management of the account(s).
- The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients.
- The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.
- Understanding the client strategic plan.
- Building effective internal partnerships with other capabilities to successfully deliver the client plan (medical, project management, creative, strategy, etc).
- Executing of client account plan.
- Account management and performance.
- Financial management and forecast accuracy at account level.
- Building and maintaining positive and enduring client relationships across multiple levels.
- Account performance, recovery and delivering against revenue targets.
- Representing the client internally.
- Building strong working relationships with our clients, being an established point of contact and being recognised as an excellent account manager.
- Building innovative programmes and content.
- Leading client account status meetings and providing clear direction.
- Delivering presentation pitches to new clients.
- Contributing to new business proposals.
- Running multiple projects autonomously and seamlessly.
- Establishing optimal ways of working.
- Highlighting opportunities for new business.
- Setting standards for the team.
- Understanding any roadblocks and providing solutions.
- Ensuring that we exceed all clients’ expectations.
Requirements
- Experience in a fast-paced environment
- Analytical and proactive mindset
- Experience in meeting deadlines and managing multiple projects
- Experience in building strong client relationships
- Experience within an account management role
- Experience problem solving and providing solutions
- Experience within the medcomms/healthcare industry (desirable)
- Experience working on innovative strategic programs for clients (desirable)
- Life Science degree (desirable)
Benefits
- Discretionary bonus scheme;
- Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
- Cycle to work scheme;
- 25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
- Flexible holiday buy and sell scheme;
- Family friendly policies;
- Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
- 4x basic salary life assurance cover;
- Medicash Healthcare Cash Plan (Level 1 company cover);
- Season Ticket Loans;
- Regular incentive schemes aligned to individual and team performance;
- Access to an employee discount platform with offers at 900+ retailers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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