Paid Media Senior Account Manager at Croud managing key accounts and teams in a hybrid model. Overseeing client strategies in PPC and Paid Social for optimal performance.
Responsibilities
You will serve as the internal and external day to day lead for your clients and team, acting as their trusted advisor and the ultimate authority on account performance.
You will directly manage and mold the next generation of Croud talent conducting 1:1s and performance reviews, ensuring your team of AMs and AEs is the highest-performing unit in the agency.
Run a tight ship by instilling rigorous pace, precision, and accountability across all daily workflows, budget pacing, and platform optimizations.
You will partner with the Paid AD and or the Strategy Director to create Account Development Plans (ADPs) that transform client business goals into industry leading roadmaps.
You will work with our media partners (Google, Microsoft, Meta, Pinterest, TikTok etc.) to understand and adopt new releases for your clients pushing the boundaries of what’s possible in-platform.
You will lead the 'Test & Learn' agenda, constantly hunting for new betas, techniques, products and platforms to keep your clients ahead of the competition.
You will work with our tech team to innovate ideas for new tools or find ways to enhance existing tools.
You will also ensure adoption of Croud’s tech stack across your team.
You will establish and enforce 'Gold Standard' processes for paid media, ensuring every penny of client spend is handled with total precision.
You will partner with your seniors to identify untapped revenue opportunities across your accounts and may also play a role in new business pitches when the agency needs your expertise.
You will be responsible for monitoring your own as well as your team's journals (time sheets) as well as account profitability and resource efficiency.
Requirements
You are a master of either PPC or Paid Social.
Confident Communicator: You are comfortable leading important client meetings and possess the gravitas to manage expectations, navigate difficult conversations, and influence others.
Solutions-Oriented Mindset: You have a proven ability to work to and meet simultaneous deadlines, working within a team to succeed even under pressure.
Data Literacy: An analytical mind capable of turning data into clear, actionable client narratives.
Leadership Presence: You won't just manage people, you’ll need to motivate and inspire.
Meticulous Standards: Do you have impeccable attention to detail? We’re looking for someone who takes pride in the accuracy and quality of their team's output.
Benefits
Paid sabbatical at 7 years with an option to take it unpaid at 5 years
25 days holiday a year
Discretionary annual performance based incentive
Sale commission
Recruitment referrals bonus
Health & Wellbeing contribution
2 Recharge Days each holiday year
Ride to Work scheme
Railcard Season Ticket loan
Home office chair and home office screen
Free fruit, breakfast cereals, snacks and tea & coffee in the office
Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
Life insurance and income protection
Medical Cash Plan
Pension
Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
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