Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
About the role
- Provide technical support to French-speaking customers while working remotely from Portugal. Engage with clients through various channels to resolve issues and ensure satisfaction.
Responsibilities
- Support French-speaking customers via phone, email, and chat
- Handle technical and data-related inquiries , including basic SQL checks
- Investigate issues, provide clear explanations, and ensure fast resolution
- Collaborate with technical and internal teams to improve service quality
- Document cases accurately and meet quality & performance KPIs
Requirements
- French: Fluent / Native (C1–C2)
- English: B1–B2 level
- Basic SQL knowledge (queries, data checks, troubleshooting mindset)
- Strong problem-solving skills and attention to detail
- Comfortable working remotely with digital tools
- Previous experience in customer service or technical support is a plus, but not mandatory
Benefits
- Competitive salary package aligned with the market
- Private health insurance
- Meal allowance
- Fully remote role from Portugal (only 1 office visit in Porto every 3 months)
- Paid training & structured onboarding
- Career growth opportunities within an international environment
- Supportive, inclusive, and collaborative remote culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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