Hybrid Global Resource Manager

at CQ fluency

• Job title: Global Resource Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New Jersey, United States

About the role

• Manager for Global Resource Department in healthcare language services by leading localization strategies and ensuring alignment with company goals. Fostering collaboration across teams to enhance service quality.

Responsibilities

• Manage the Global Resource Department consisting of Vendor Management (VM), Retainer Program (RP), and Linguistic Quality Assurance (LQA) teams.
• Develop training plans to enhance technical expertise and support professional growth by acting as the main mentor for the team.
• Serve as the central point of contact for the Global Resource Department across the organization.
• Own the long-term strategy for the Global Resource Department including external and internal resource pools ensuring alignment with company growth plans with a focus on quality, timeliness, and cost efficiency.
• Work with the different sub-teams (VM, RP, and LQA) to create goals and department development objectives and opportunities.
• Identify opportunities to expand the retainer pool into new languages, services, or operational models to support current and future capacity needs.
• Monitor resource use distribution to ensure utilization of Retainers is prioritized over freelancers.
• Identify process improvement opportunities to increase productivity, reduce manual tasks, and enhance quality.
• Collaborate with Technology to implement tools for automation and overall efficiency.
• Support Machine Translation (MT) and AI related initiatives in partnership with LQA and MT teams.
• Work with Compliance to craft, edit and publish documentation to manage operations within the department.
• Collaborate with Production to forecast demands, anticipate bottlenecks, and maintain optimal staffing levels.
• Monitor and improve LQA quality standards, benchmarks, and performance.
• Conduct quality audits to ensure consistent accuracy, compliance, and linguistic excellence.
• Support corrective action processes (CAPA) in collaboration with compliance and production teams.
• Define and track key KPIs including utilization, capacity, cost savings, and program performance.
• Deliver clear, actionable monthly reports to senior leadership with insights and recommendations.
• Partner with BI teams to build reporting solutions for quality, TAT, productivity, and utilization trends.
• Design and oversee a scalable supply chain structure enabling production and operational growth.
• Maintain strong relationships with top vendors through regular business reviews.
• Monitor vendor usage from cost, quality, and compliance perspectives; negotiate pricing and performance improvements.
• Collaborate with Sales and Production to support RFI/RFP responses and capacity planning for new clients.

Requirements

• Minimum 5 years of experience in translation industry in a client centric environment; supply chain management a plus
• Strong leadership skills, experiencing in coaching and mentoring
• Deep understanding of the localization and translation industry, end-to-end translation lifecycle, linguist workflows, and knowledge of qualification processes.
• Strong analytical and quantitative skills, with experience in developing KPIs, dashboards, and reports, to drive business decisions.
• Exceptional organizational skills with the ability to manage complex, multi-faceted programs.
• Excellent people management and relationship-building skills.
• Outstanding verbal and written communication skills, with the ability to present complex information clearly to executive audiences.
• A natural collaborator who can effectively influence and work with stakeholders across different departments.
• A creative and strategic problem-solver with a 'think outside the box' mentality.
• A strong sense of ownership and accountability, with a relentless focus on achieving results.
• Strong computer skills including MS Office and Adobe software products
• Bachelor’s degree in a relevant field or equivalent professional experience.

Benefits

• Professional development opportunities
• Flexible working arrangements