District Manager overseeing multiple Jared Jewelers locations providing leadership and support for store managers across Ohio, Pennsylvania, and New York. Established in jewelry retail, Jared is part of Signet Jewelers.
About the role
- Assistant Manager overseeing back-office operations, ensuring accuracy and performance. Collaboratively engaging with teams for process improvements and service excellence.
Responsibilities
- Support daily operational activities by supervising teams, ensuring process accuracy, maintaining service-level performance, and driving continuous improvement.
- Oversee day‑to‑day back-office processes including data processing, documentation, account maintenance, reporting, and transaction validation.
- Ensure high-quality, timely completion of work in accordance with SLAs and compliance guidelines.
- Monitor workflow queues, allocate tasks, and manage workload distribution.
- Implement process improvements to enhance accuracy, efficiency, and productivity.
- Supervise, coach, and mentor team members to achieve performance goals.
- Conduct regular huddles, coaching sessions, and performance reviews.
- Facilitate training for new hires and ongoing skill development for existing staff.
- Promote employee engagement, motivation, and a strong team culture.
- Review and validate transactions, reports, and documentation to ensure accuracy.
- Enforce adherence to company policies, regulatory requirements, and risk controls.
- Identify and escalate operational risks; implement corrective and preventive actions.
- Conduct audits, quality checks, and root‑cause analysis for errors.
- Prepare daily, weekly, and monthly performance reports.
- Track KPIs such as accuracy, productivity, turnaround time, and error rates.
- Present metrics and insights to management as needed.
Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, or related field (preferred).
- 3–5 years of experience in back-office operations, shared services, insurance, banking, or BPO environment.
- 1–2 years of supervisory or team lead experience preferred.
- Strong leadership, coaching, and people-management skills.
- Excellent analytical and problem-solving abilities.
- High attention to detail and accuracy.
- Proficiency in MS Office tools: Excel, Outlook, Word, and workflow systems.
- Strong communication and stakeholder management skills.
- Ability to manage deadlines and work in a fast-paced environment.
Benefits
- The Assistant Manager – Back Office supports daily operational activities by supervising teams, ensuring process accuracy, maintaining service-level performance, and driving continuous improvement.
- Key Responsibilities
- Operations Management
- Oversee day‑to‑day back-office processes including data processing, documentation, account maintenance, reporting, and transaction validation.
- Ensure high-quality, timely completion of work in accordance with SLAs and compliance guidelines.
- Monitor workflow queues, allocate tasks, and manage workload distribution.
- Implement process improvements to enhance accuracy, efficiency, and productivity.
- Team Leadership & Development
- Supervise, coach, and mentor team members to achieve performance goals.
- Conduct regular huddles, coaching sessions, and performance reviews.
- Facilitate training for new hires and ongoing skill development for existing staff.
- Promote employee engagement, motivation, and a strong team culture.
- Quality Control & Compliance
- Review and validate transactions, reports, and documentation to ensure accuracy.
- Enforce adherence to company policies, regulatory requirements, and risk controls.
- Identify and escalate operational risks; implement corrective and preventive actions.
- Conduct audits, quality checks, and root‑cause analysis for errors.
- Reporting & Data Management
- Prepare daily, weekly, and monthly performance reports.
- Track KPIs such as accuracy, productivity, turnaround time, and error rates.
- Maintain records, dashboards, and operational documentation.
- Present metrics and insights to management as needed.
- Stakeholder Coordination
- Coordinate with cross-functional teams (e.g., front office, IT, compliance, finance).
- Resolve escalations and operational issues promptly and professionally.
- Support managers in executing projects, process updates, and operational transitions.
- Continuous Improvement
- Identify gaps in processes and recommend strategic improvements.
- Support digital transformation, automation initiatives, and SOP optimization.
- Champion best practices and standardization across teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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