Account Manager at Incard managing business customer relationships in fintech sector. Ensuring customer satisfaction and retention through proactive engagement and strategic account management.
About the role
- Key Customer Manager leading delivery of Customer Solutions for priority customers in energy sector. Engage, advise, and innovate to meet sustainability and decarbonisation goals.
Responsibilities
- Customer Engagement: Identify and prioritize key customers based on strategic value. Build strong, long-term relationships through proactive engagement and regular communication.
- Technical Advisory: Provide expert guidance on renewable gases, energy efficiency measures, and emerging technologies to support decarbonisation.
- Strategic Reviews: Conduct detailed business reviews to understand customer objectives, challenges, and opportunities.
- Market Insight: Monitor industry trends, regulatory changes, and market developments to anticipate customer needs and identify new opportunities.
- Solution Development: Collaborate with internal teams to design and deliver innovative, cost-effective solutions tailored to customer requirements.
- Reporting & Analysis: Prepare accurate reports on account performance, capacity planning, commodity forecasts, and revenue projections for internal stakeholders.
- Sustainability Pathways: Work closely with customers to define and implement their roadmap to net zero.
- Performance Excellence: Consistently meet and exceed KPIs, demonstrating a customer-first approach and operational excellence.
Requirements
- Education: Degree in engineering, science, or a related discipline.
- Experience: Minimum 3 years in sales, account management, or customer service—ideally within the energy or technical sectors.
- Technical Knowledge: Strong understanding of energy systems, renewable technologies, and decarbonisation strategies.
- Relationship Management: Proven ability to build trust and influence decision-makers at senior levels.
- Commercial Acumen: Skilled in negotiation, cost-benefit analysis, and delivering value-driven solutions.
- Communication: Exceptional business writing and presentation skills.
- Results-Oriented: Demonstrated success in achieving targets and managing complex projects.
- Strategic Thinking: Ability to translate high-level priorities into actionable plans.
- Driver’s License: Full, clean license required.
Benefits
- Competitive salary: €55,000 – €60,000
- Company Car OR €7,200 Annual Car Allowance
- Lunch allowance - €10 Per Day
- Fuel card (Uncapped)
- Laptop & mobile phone
- Daily expenses (lunch, parking, tolls)
- Career development & progression (92% of managers promoted internally)
- Opportunity to work on Ireland’s energy transition and make a real impact
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