Hybrid Customer Service Representative, Italian, English – Substitution Contract

at CPM International

• Job title: Customer Service Representative, Italian, English – Substitution Contract
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €18,095 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Customer Service Representative handling customer inquiries in Italian and English across multiple channels. Focused on delivering exceptional customer experiences and solving issues effectively.

Responsibilities

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
• Strong English Proficiency: Fluency in both written and spoken English.
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

• Start Date: January 2026.
• Hours: 39 hours/week.
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
• Salary: €18,095 gross per year.
• Holidays: 24 working holidays.
• Work Model: Hybrid (6 days per month at the office).
• Training: 2 weeks of training in your normal working schedule.
• Office Location: Barcelona (La Sagrera).
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.