Officer in Alpha Data Operations team at State Street. Overseeing data management for global clients in finance with operational efficiency and client onboarding.
About the role
- Sr Vehicle Ops Logistics Specialist at Cox Automotive ensuring smooth operational execution and client relationships. Collaborating with cross-functional teams and utilizing data for logistics management.
Responsibilities
- Serve as a trusted advocate for clients, auctions, carriers, and internal partners.
- Own operational execution for your book of business, including issue resolution and escalations.
- Collaborate closely with Logistics, BPO partners, carriers, drivers, and field teams to meet and exceed SLAs.
- Use dashboards, tools, and reports to identify exceptions, remediate out-of-compliance inventory, and drive resolution.
- Communicate clearly and effectively across cross-functional teams to align on priorities and client needs.
- Partner with the DHL Control Tower to ensure seamless coordination between planning teams and field operations.
- Contribute to requirements gathering and operational readiness for new products, services, and lines of business.
- Prepare and present operational metrics for business reviews and performance discussions.
- Champion continuous improvement by providing feedback on processes, systems, and workflows.
- Serve as the go-to subject matter expert for your assigned area and portfolio.
Requirements
- High School Diploma / GED required and 5 years of experience in the automotive industry and/or logistics field.
- Strong operational expertise and a deep understanding of logistics and vehicle operations.
- Proven ability to manage client relationships and navigate complex, client-facing situations.
- Comfort handling escalations, exceptions, and time-sensitive issues with professionalism and urgency.
- Excellent communication and collaboration skills across diverse teams and partners.
- A data-driven mindset with experience using tools, dashboards, and reporting to drive decisions.
Benefits
- Exceptional work-life balance, flexible time-off policies.
- Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
- Generous 401(k) retirement plans a company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
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