Hybrid Customer Value Manager

at Coupa Software

• Job title: Customer Value Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bogota, Colombia

About the role

• Customer Value Manager leading customer engagement strategies and driving mutual success with Coupa's spend management platform. Collaborating with customer teams to deliver measurable impact and value.

Responsibilities

• Establish your role as an advisor to the customer by bringing guidance on value and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.

Requirements

• Preferred candidates will have 3-5 years of customer / client management experience, either via SaaS software/solutions or consulting roles
• 2-4 Years P2P and/or S2C domain expertise, or equivalent experience in delivering technology-based solutions
• Ability to collaborate naturally and incorporate big-picture, negotiation skills to drive mutual success
• Perseverance in both challenging and recurring situations
• An entrepreneurial mindset, focusing on outcome-based problem solving
• Solid organizational, interpersonal and data analytics skills
• Ability to develop and maintain customer and internal relationships and incorporate associated influencing strategies
• Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
• Minimum Bachelor’s degree required – Master’s degree is preferred
• Flexibility to travel up to 20%

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.