Customer Support role requiring strong communication skills in German. Engaging with customers via various channels and actively shaping processes within a dynamic team environment.
About the role
- Customer Support Coordinator focusing on German- and French-speaking market in Switzerland. Delivering high-level support via phone, email, and chat within a hybrid work setting.
Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Requirements
- Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language
- Experience in customer service or similar customer-oriented jobs
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Comfortable working in a fast-paced team setting.
- Good knowledge of Excel, Powerpoint.
- Experience of Intercom a plus.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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