Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Service Advisor responsible for customer communication about vehicle repairs and updates. Assisting Service Technicians at Bosselman Shops with duties in the service center.
Responsibilities
- Greets customers promptly and provides friendly competent customer service.
- Coordinates the service center’s scheduling and workflow.
- Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
- Answers customer questions about service outcomes and consults with the Technicians as needed.
- Understands marketing and sales strategies to finalize all transactions.
- Consults with Technicians about needed repairs and communicates those needs with the customer.
- Comprehends the industry needs by increasing knowledge of products and services.
- Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
- Responsible for keeping all customer facing items cleaned, stocked, and up to date.
- Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
- Maintains a complete understanding of the Boss Shop Warranty process.
- Assigns work to all technicians within the guidelines of the company.
- Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
- Reports for work in a timely manner when scheduled.
- Assists with other duties as assigned.
Requirements
- Retail or guest service experience preferred.
- Valid Driver’s license and insurable to drive.
- Able to maintain working knowledge of parts inventory.
- Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
- Able to work on the computer system efficiently.
- Ability to read, write and perform math skills.
- Must possess a positive, enthusiastic attitude.
- Must be flexible with the ability to adapt to change when required.
- Demonstrates excellent communication skills.
- Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
- Must have reliable transportation and phone.
- Must be able to communicate in English.
Benefits
- Paid vacation
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- A clearly defined path for growth
- On-demand pay with PayActiv (access to earned but not yet paid wages)
- And much more!
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