Hybrid Working Student Customer Support – all genders

at BitterPower GmbH (BitterLiebe)

• Job title: Working Student Customer Support – all genders
• Job type: Part Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Mannheim, Germany

About the role

• Customer Support role requiring strong communication skills in German. Engaging with customers via various channels and actively shaping processes within a dynamic team environment.

Responsibilities

• You respond to customer inquiries via email, social media, WhatsApp, chat, and phone
• You coordinate replacement deliveries and handle orders, returns, and complaints
• You are part of the team and actively contribute to shaping and improving processes

Requirements

• You enjoy interacting with people and have a knack for communication
• You work independently, in an organized manner, and reliably
• You have excellent German language skills, both written and spoken

Benefits

• Inspiring start-up spirit: Immerse yourself in a friendly, highly motivated team with lived core values, flat hierarchies, and a collaborative, respectful working culture
• Opportunity to take on responsibility and initiative and to implement your own ideas in your area
• A modern office in a great location in Mannheim with good transport links
• Attractive compensation and 30 days of vacation with a 5-day workweek
• Flexible working model (occasional work from home possible)
• Discounted gym membership
• Access to corporate benefits
• Sense of community through employee events (company parties, sports activities, offsites, etc.)
• Enjoy free drinks & snacks — and, of course, as many bitters as you like :)