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About the role
- Customer Success Analyst focusing on client satisfaction and onboarding at Imagem Geosistemas. Collaborating to propose solutions, evaluate performance, and ensure platform usage effectively.
Responsibilities
- Analyze, plan, and execute activities within the Customer Success area of the Customer Experience Directorate, focusing on customer satisfaction and success.
- Help customers achieve the goals they intended when purchasing our platform.
- Manage onboarding.
- Drive upsell and cross-sell opportunities.
- Facilitate decision-making and project meetings.
- Propose the best solutions to customers, whether changes or maintenance.
- Conduct frequent follow-ups on customers' project progress.
- Evaluate customer performance metrics and results.
- Gather feedback on the product or service.
- Prepare and present reports to keep the customer informed of current status and next steps.
- Strategically educate and inform customers about the platform.
- Manage expectation gaps, resolve issues, and engage relevant teams, including Imagem Quality, for continuous process improvements.
- Ensure full utilization of the platform in line with the customer's objectives.
- Act as a bridge between customer feedback and operations/sales/marketing/suppliers.
Requirements
- Bachelor's degree.
- Experience serving internal and external customers.
- Knowledge of GIS.
- Data analysis and interpretation skills.
- Experience working on projects.
- Knowledge of databases.
- Relevant certifications.
- Intermediate to advanced English.
- Power BI.
- Knowledge and understanding of Imagem's products and services.
Benefits
- 🏥 Health and Dental Insurance – SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Access to Gympass for physical and mental well-being.
- 🧘♀️ Well-being program focused on mental, physical, and social health.
- 👶 Childcare assistance.
- 👨👦 Extended paternity leave.
- 🎉 Day off on your children's birthdays (up to 16 years old).
- 🍽 Caju card for food/meals, also valid during vacation.
- 🚎 Transportation allowance (Vale Transporte).
- 🏡 Home office allowance loaded to the Caju card.
- ⏳ Flexible hours and hybrid work for a healthy balance.
- 🎉 Day off on your birthday + special gift (Caju voucher).
- 📈 Personalized career map with technical or leadership ("Y") career paths.
- 📖 2 hours per week dedicated to study during working hours.
- 🎓 Access to learning platforms Alura, Imagine, and Feedz.
- 🧠 Development programs focused on technical, behavioral, and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit-Sharing (PLR) linked to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession plan focused on developing leaders and junior talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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