BSS Control Tower Team Leader responsible for KPI performance and staff development in logistics. Leading team meetings and ensuring compliance with standards and clients' requirements.
Responsibilities
Responsible for meeting the team’s KPI performance
Conduct regular meetings with the team to discuss performance and resolution of issues
Facilitates performance review call with the stakeholders
Handles 2nd level of escalations
Active participation in project for process improvements
Requirements
Strong leadership experience
Above average communications skills
Freight-forwarding / logistics education is an advantage
Knowledge in Cargowise One is an advantage
Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
Ability to cooperate with various units in DSV (ISSC and Local Teams)
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