About the role

  • BSS Control Tower Team Leader responsible for KPI performance and staff development in logistics. Leading team meetings and ensuring compliance with standards and clients' requirements.

Responsibilities

  • Responsible for meeting the team’s KPI performance
  • Conduct regular meetings with the team to discuss performance and resolution of issues
  • Facilitates performance review call with the stakeholders
  • Handles 2nd level of escalations
  • Active participation in project for process improvements

Requirements

  • Strong leadership experience
  • Above average communications skills
  • Freight-forwarding / logistics education is an advantage
  • Knowledge in Cargowise One is an advantage
  • Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
  • Ability to cooperate with various units in DSV (ISSC and Local Teams)

Benefits

  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

Job title

Team Lead – OPS Reporting

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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