Associate Manager leading global learning and development experiences for Yum! Brands, focusing on above - restaurant leaders. Connecting Pizza Hut leaders to development opportunities and enhancing learning capabilities.
About the role
- Service Delivery Manager overseeing multiple contracts in a hybrid work environment at Consort Group. Responsible for client satisfaction and operational management in complex managed services.
Responsibilities
- Responsibility for overall management of one or more managed services contracts
- Oversee and coordinate RUN activities: Service Desk, SDP, network & systems engineering
- Supervise 30 to 50 employees (internal & external)
- Produce reports and ensure a trusted client relationship
- Monitor and control the budget, anticipate financial risks and propose action plans
Requirements
- At least 5 years’ experience in complex, service-oriented managed environments
- Management of managed services contracts
- Leadership of technical teams (30 to 50 employees)
- Client governance & facilitation of governance bodies
- ITIL processes, crisis management, budget control
- RUN environments, networks & systems, service continuity
Benefits
- Health insurance
- Meal voucher card
- Works council (CSE)
- Group insurance
- Continuous access to training
- Culture of feedback and meaningful projects
Job title
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Experience level
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Degree requirement
Location requirements
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