Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Case Manager supporting individuals with substance use recovery by providing referrals, assessment, and community resource connections. Collaborative role working with diverse teams to improve participant outcomes.
Responsibilities
- Through a combination of referrals, assessment, and individual meetings with people being served, Case Managers (CMs) explore what services and supports are needed or desired based on individual needs.
- CMs provide equitable access to coordinated access systems, assess and triage people for housing and other resources, and build connections to underserved communities.
- CMs work collaboratively with a dynamic team consisting of peer support specialists, other non-profits, medical professionals, public safety professionals, and more to support participant goals.
- The Case Manager initiates contact with individuals referred through the deflection process or law enforcement referrals and conducts intake and assessment to determine service needs.
- A primary focus of this role is connecting participants to substance use disorder (SUD) treatment providers for assessment and ongoing care.
Requirements
- High school diploma or equivalent required. • Associate’s degree, or higher in a relevant field, preferred. • A criminal background check will be conducted. • Pre-Hire Drug Screen required. • Valid Oregon Driver’s License and proof of automobile insurance required. • Access to reliable personal vehicle required. • Identifies as having at least 2 years of lived experience in recovery with addiction challenges preferred. • Associate's degree with 2-3 years of experience or high school diploma and 4-5 years of experience. • Experience with mental health recovery is desirable. • Understands the principles of trauma informed care, recovery, consumer-involvement, and trauma-informed care. • Peer Support Specialist (OHA Traditional Health Worker certification) or MHACBO CRM certification preferred. • CADC I credential is preferred.
Benefits
- This is a benefited position as outlined in the TPC Employee Handbook
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