Integrated Fundraising Manager planning and executing fundraising campaigns supporting Awana's mission. Manage donor campaigns and stewardship while collaborating with various teams.
About the role
- Vendor Field Response Manager overseeing vendor performance and service in transportation for school systems. Responsible for incident response, field audits, and vendor coordination in Minneapolis.
Responsibilities
- Serve as the primary point of contact for vendor-related performance and service concerns
- Monitor vendor adherence to service expectations
- Reinforce accountability for missed stops, delays, and service failures through structured follow-up
- Lead vendor-side response to incidents, ensuring appropriate investigation and resolution
- Coordinate with internal teams to gather details on incidents and achieve resolution
- Escalate high-risk or repeat issues to VP, Vendor Strategy & Services
- Thoroughly document incidents to support compliance requirements, stakeholder updates, and potential contractual enforcement actions
- Conduct in-field audits focused on vendor readiness, driver compliance, and vehicle standards
- Validate that vendors are operating in alignment with contractual and regulatory expectations
- Surface risks and compliance gaps for escalation and resolution
- Identify recurring vendor performance issues and patterns
- Provide frontline insights to inform performance management decisions
- Support enforcement of corrective actions defined by leadership
- Partner with Operations to align on service issues and resolution paths
- Collaborate with Compliance & Performance Manager to ensure consistency in standards and enforcement
Requirements
- Bachelor's degree preferred; high school diploma or equivalent required
- 3–5+ years of experience in transportation, logistics, field operations, or similar environment
- Required: experience working with vendors, drivers, or service providers in a fast-paced environment
- Preferred: direct field-based experience responding to real-time issues or incidents
- Preferred: experience conducting inspections, audits, or on-site validations
- Ability to document incidents clearly and accurately in real time
- Familiarity with GPS tracking systems or operational tools (preferred)
- Proficiency in Google Workspace or similar tools
- Ability to interpret service expectations and identify gaps in execution
- Strong situational awareness and decision-making in dynamic environments
- Motivated by improving outcomes for schools and families and contributing to a meaningful, service-oriented mission
- Takes full ownership of accounts and follows through on issues end-to-end, prioritizing effectively to drive outcomes
- Maintains professionalism, care, and accountability in all interactions, including challenging situations
- Strong attention to detail and ability to manage complex systems, data, and processes
- Anticipates needs, prioritizes what matters most, and drives thoughtful decisions around service design, routing, and account performance
- Builds trust with a wide range of stakeholders and leads conversations with clarity and confidence
- Clear, direct, and responsive across internal teams and school partners
- Comfortable operating in a fast-moving, ambiguous environment
- Works effectively across teams to drive outcomes
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
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