Hybrid Account Director – Aviation

at Comply365

• Job title: Account Director – Aviation
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kiel, Germany

About the role

• Account Director responsible for managing and growing a portfolio of aviation customers at Comply365. Driving customer value and retention with strategic account plans and sales execution.

Responsibilities

• Own the commercial performance of assigned customer accounts, including expansion, renewals, and revenue growth.
• Identify, develop, and close upsell and cross-sell opportunities across the Comply365 platform.
• Build and maintain a strong pipeline of opportunities within existing customers.
• Develop and execute strategic account plans aligned with regional growth objectives.
• Lead end-to-end sales cycles for expansion opportunities within existing accounts, from opportunity identification through negotiation and close.
• Manage commercial discussions, pricing, and contract negotiations for account opportunities and renewals.
• Build and maintain strong multi-level relationships across customer organizations, including operational leaders, technical stakeholders, and executive sponsors.
• Develop deep understanding of customers’ operational challenges, regulatory environment, and strategic priorities.
• Ensure high levels of customer satisfaction, retention, and long-term partnership.
• Collaborate with Solution Consulting, Product, Customer Success, and Marketing teams to develop and deliver solutions that address customer needs.
• Maintain accurate pipeline, forecasting, and account activity tracking in Salesforce.

Requirements

• Bachelor’s degree required.
• 5+ years of enterprise B2B SaaS account management or enterprise sales experience.
• Proven experience managing large enterprise customers and complex software relationships.
• Demonstrated success growing ARR through upsell, cross-sell, and expansion within existing accounts.
• Strong commercial skills including value-based selling, pricing discussions, and contract negotiations.
• Ability to manage complex, multi-stakeholder customer relationships.
• Strong consultative selling and account planning capabilities.
• Experience working in aviation, aerospace, or other highly regulated industries preferred.
• Strong communication, presentation, and relationship-building skills.
• Germany language fluency is preferred.
• Experience working in global, cross-functional teams.
• CRM proficiency (Salesforce preferred).
• Willingness to travel within the region as required.

Benefits

• Flexible work arrangements
• Professional development opportunities