Customer Success Manager facilitating B2B client retention and renewals for Front, the customer operations platform for complex customer interactions. Driving outcomes and managing post - sale partner relationships.
About the role
- Customer Success Manager engaging with enterprise clients to maximize AI product adoption and usage. Building strategic customer relationships and enhancing overall customer success with Compa's AI solutions.
Responsibilities
- Partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products.
- Act as a trusted advisor, build deep, strategic relationships, develop customer playbooks, and design tailored success strategies.
- Proactively own the success of Compa’s newest AI Agents product, driving product use at scale.
- Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
- Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
- Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows.
- Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
- Share relevant peer examples and emerging best practices to inspire customers to extract value from Compa’s AI Agents products.
- Develop strong customer understanding through curiosity, empathy, and active listening.
- Act as a strategic advisor aligning Compa’s data and agents to deliver business impact.
- Build strong relationships across Sales, Product, and Engineering teams, facilitating collaboration.
Requirements
- 4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
- Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
- Experience designing customer programs, playbooks, or onboarding processes from the ground up.
- Comfort working directly with customers and prospects in both technical and advisory capacities.
- Strong communication skills and comfort advising customers on complex and technical topics.
- Ability to work independently, and proactively drive outcomes with limited oversight.
- Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
- Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
- Must have strong curiosity, be empathetic, and show diplomacy.
- 5+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting (Preferred).
- Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment (Preferred).
- Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact (Preferred).
- Experience translating customer feedback into product influence or roadmap input (Preferred).
- Demonstrated ability to work directly with C-suite and senior executive stakeholders (Preferred).
Benefits
- Offers Equity
- Offers Commission
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