Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
About the role
- Client Support Specialist managing client relationships and service delivery for Registered Agent products. Position located in Frisco, Texas, with hybrid work options.
Responsibilities
- Establishes a professional and trusting relationship with clients
- Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation
- Manages the delivery of products and services from needs analysis to close
- As needed, maintains the client’s entity management application
- Ensures that clients’ service orders are accurately communicated, tracked, and executed
- Communicates initial service transition requirements, and manages onboarding steps until client is “live”
- Identifies trends and additional service opportunities
- Serves as a conduit to internal business units and identifies opportunities to improve service delivery
- Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients
- Be an ambassador for Computershare within the industry
Requirements
- A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
- Ability to absorb product knowledge quickly and process information to apply to client needs
- Able to make sound business decisions and exercise discretion and judgment
- Experience generating add-on sales revenue preferred
- Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Benefits
- Paid parental leave
- flexible working
- caring and inclusive culture.
- Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.
- Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
- Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep assisting PayPal customers via phone, chat, and email. Resolving inquiries about products, services, accounts, and transactions.
Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
Process Owner leading global sales and marketing processes in fast - paced MedTech environment. Collaborating with diverse teams and travel requirements of 30 - 50 days/year.
Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.