CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
About the role
- Advisor, Customer Engagement responsible for customer service inquiries and escalation calls. Ensuring high quality service and equipment support for Coca-Cola customers.
Responsibilities
- Provide service and support to established and new customers in a contact center environment
- Handle routine customer service inquiries and escalation calls
- Act as a company ambassador through diagnosing service issues and delivering high quality service
- Provide equipment service and general customer support
- Accurately capture the voice of customers to drive first call resolution
- Utilize effective communication skills with all internal/external stakeholders
- Actively listen to customer inquiries and problem-solve
- Escalate customer issues within established guidelines
- Understand and improve performance metrics
- Ensure new/revised processes are applied to customer interactions
- Access multiple system applications simultaneously to effectively service customers
- Participate in engagement and team building activities
Requirements
- AA or bachelor’s degree preferred
- High School Diploma or equivalent required
- 2 + years customer service experience
- Proven ability to communicate professionally and effectively both verbally and in writing
- Demonstrated ability to provide outstanding customer service
- Demonstrated ability to successfully work independently and in a team environment
- Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
- One year experience working in various computer applications
- Strong attention to detail and time management skills
- Demonstrated ability to understand policies/guidelines and use them as intended
- Call Center experience
- Typing speed 40WPM or greater
- Knowledge of Salesforce and Genesys systems
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position offered
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.