Account Executive managing client relationships and promoting CAMWorks solutions. Driving software adoption and client satisfaction in a hybrid work environment.
About the role
- Inside Sales Representative handling market and customer relations for CMA CGM. Collaborating on sales strategies and managing customer data in CRM environment.
Responsibilities
- Participation in implementing the commercial action plan
- Planning and conducting telephone customer contacts according to sales segmentation
- Active promotion of CMA CGM Group services, including non‑maritime products (e.g., e‑commerce, VAS, intermodal, CEVA)
- Identification of market and growth potentials and expansion of market share and revenues
- Maintenance and updating of customer and sales data in the CRM (leads, opportunities, contacts)
- Creation of customer profiles and account strategies within the CRM environment
- Achievement of quantitative and qualitative sales targets (e.g., sales visits / phone calls, analytics)
- Forwarding price and service inquiries to Sales Support or Customer Care
- Management of defined customer segments (e.g., BCO / NVO) and specialization by cargo types (dry, reefer, OOG, break bulk)
- Responsibility for the end‑to‑end customer journey (pre‑ and after‑sales)
- Active expansion of value‑added services and cross‑selling
- Promotion of customer digitization, especially for smaller customers
- Execution of direct marketing activities via digital sales channels
Requirements
- Completed training in the shipping or logistics sector or a university degree with a focus on logistics, supply chain, or transport management
- At least 2 years of professional experience in liner shipping
- Very good German and English skills
- Experience in sales with direct customer contact
- Strong communication and relationship‑building skills
- Professional appearance, positive attitude, and resilience
- Excellent problem‑solving and conflict‑resolution skills
- Structured, independent, and efficient working style
- Understanding of the CMA CGM Group’s organizational structures, processes, and tools
- Proficiency with MS Office
- Analytical thinking and data‑driven decision‑making ability
Benefits
- Permanent employment contract: we want you to feel comfortable with us for the long term
- Varied tasks in a pleasant working environment
- Company supplemental health insurance and company pension plan
- Cashless meal allowance in the form of Pluxee restaurant vouchers
- Flexible working time model with time tracking
- Extensive training opportunities of your choice on our e‑learning platform
- Employer contribution to public transport (HVV ProfiTicket)
- Bicycle leasing with CMA CGM & BusinessBike
- Employee offers in the form of shopping discounts across many areas (e.g., travel, events, household essentials)
- Hiring bonus through an employee referral program
- Possibility of mobile working (one day per week remote work)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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