Project Manager leading Helpdesk transformation for digital transformation at Artemys with client coordination and change management.
About the role
- IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
Responsibilities
- Manage daily IT support activities for the UK IT team
- Ensure departmental availability during core business hours
- Provide second-line IT support for all UK Group companies across the UK and Ireland
- Support over 500 users both in person and remotely at multiple locations
- Prepare monthly reports on UK IT team performance
- Proactively identify opportunities to improve service levels
- Assist with daily monitoring, administration, and support of the local infrastructure environment
- Ensure all requests and incidents within the Global Helpdesk system
- Manage UK & Ireland support queues
- Create and maintain a customer focused IT support environment
- Provide an effective L2 Helpdesk service to employees (in person / remotely)
- Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing.
- Provide timely and effective technical support of computers, servers and mobile devices
- Monitor daily backup procedures ensuring compliance
- Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices)
- Occasional travel to other European offices could be a possibility
Requirements
- Significant IT support experience in a business IT environment
- Knowledge of Microsoft Windows 11 & Server 2019 / 2022
- Knowledge of Active Directory / DNS / DHCP
- Great customer service and IT troubleshooting skills
- Attention to detail
- Ability to work on own initiative and as part of a team
- Excellent time management skills
- Knowledge of VM Ware hosting Environments desirable
Benefits
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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