Customer Solutions Engineer advising enterprise customers. Be the trusted technical advisor to help them succeed and derive value from Cloudflare platform.
Responsibilities
Be the trusted technical advisor throughout a customer’s lifecycle.
Help customers understand and utilize the Cloudflare platform.
Work closely with the Customer Success Manager and other teams.
Serve as a trusted technical advisor and help expand existing business.
Deliver timely and organized onboarding for customers.
Ensure customer retention and expansion through relationship building.
Provide customers with clear proactive technical guidance.
Requirements
10 years of prior post-sales customer relationship management
Deep understanding of how the internet works and a desire to expand that knowledge.
Ability to proactively identify and solve problems.
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash).
Technical curiosity and passion; staying up to date with industry trends.
Ability to manage projects, work to deadlines, and prioritize demands.
Fluent in English and Russian, Ukrainian, or Hebrew is a must.
Benefits
Cloudflare is proud to be an equal opportunity employer.
Committed to providing equal employment opportunity for all.
Valuing diversity and inclusiveness.
Providing reasonable accommodations to qualified individuals with disabilities.
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