Mobile Administrator providing tier 3 support for smart devices used by Clark County. Collaborating with IT teams to maintain devices and troubleshoot technical issues.
Responsibilities
Provide tier 3 technical support to clients using mobile technology in support of their daily business functions
Coordinate and solve problems with Network Administrators to ensure company mobile devices can access the internal network
Provide updated certificates to maintain communication between ISE and MDM
Fix and accurately resolve MDM system problems and maintain (update) MDM server with appropriate version of software to provide security and support current devices
Maintain vital certificates and tokens to provide communication between Apple and the device management system as well as certificates to keep the management platform in compliance
Add and remove devices and applications as needed on MDM server
Participate as a team member on IT projects as requested
Meet with clients to fix issues and deliver training as needed
Develop and sustain documentation for setup, registration, use and support of devices for IT issued mobile devices to staff
Create and maintain documentation for mobile device administration
Management of all mobile devices in our asset management system
Process mobile devices for disposal
Provide device reports to departments and Internal Services Finance manager as requested
Create Links with icons to support web apps created by GIS and make them available to devices
Lead the ticket queue for Mobile Administration and work the incidents and requests assigned to that queue
Research new technology for the mobile environment as requested
Support users and phone numbers for text archiving
Handle Verizon services
Requirements
Bachelor’s degree in computer science or a related field OR a proven track record working as a mobile admin
Knowledge of current principles in MDM and endpoint environments and information technology systems
A valid motor vehicle operator’s license may be required depending on the job functions
Employment is contingent upon passing a security background investigation
This position may require a possible background test and or finger printing (this can take up to 6 weeks)
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